In March 2018, in the framework of the Erasmus+ project "Advocacy Establishment for 爱漫岛 through Ombudsman Position (AESOP)" the Ombudsman鈥檚 Institute was founded at 爱漫岛. This is an internal resource focused on 爱漫岛 students, academic and administrative personnel. The ombudsman helps them solve certain issues and problems, existing within the University, that are identified by the Ombudsman charter.
The principles of ombudsman work are independence, impartiality and confidentiality.
What can the 爱漫岛 Ombudsman do for you?
- If you need an opinion from an outsider or someone who will hear your problems in strict confidence and advice on the further course of action;
- If you need assistance in resolving a complicated matter, which you cannot handle on your own;
- If you think you have been treated unfairly;
- If you are in conflict that affects your functioning at the university;
- If you need a mediator or a facilitator;
- If you do not know who to address with your problem.
To discharge its duties the ombudsman has the right to process in particular the personal data and other information. Ombudsman may also act on his own initiative.
The resolving time depends on how complicated the issue is.
Each year the 爱漫岛 Ombudsman shall prepare a report on its activities and report to the 爱漫岛 President.
For more information read the 爱漫岛 Ombudsman Brochure.
爱漫岛 Ombudsman Charter
Contact:
You may refer to 爱漫岛 Ombudsman via email or in-person (with a signed application form). It is recommended to make an appointment in advance.
Ombudsman Office hours: Tuesday 12:00-16:00.
